Rooms Division Manager
Rooms Division Manager is responsible for the two main departments in the room: Front Office and HouseKeeping. He manages the general operation of the front Office e.g. Reception, Reservations, Concierge, Guest Relation, Switch-board, Doorman, Night Manager, Bellboys and Laundry.
He directly reports to the General Manager and Deputy manager. A RDM attends weekly executive and sales meetings as well as the General Manager’s briefings with Front Office and Housekeeping.
For that a Rooms Division Manager needs powerful written and verbal communication skills as well as effective organizational, time management and technical skills. A RDM’s duties include;
. Checks the suitability of standarts applied,
. Implements and monitors all procedures required in the RD departments,
. Authorizes the schedules of Front Office and Housekeeping personnel,
. Ensures the effective communication between Front Office and Housekeeping and these two departments with other departments.
. Ensures maintenance is timely and effective.
. Ensures the budget documents are archieved and backed up,
. Prepares budgets, interprets financials, controls expenses,
. Trains and observes the personnel,
. Deals with guests’ complaints, tries to resolve them,
. Maximizes profits by ensuring the highest occupancy,
. Makes the necessary arrengements in reservation system,
. Attends the meetings of all departments,
. Assigns staff according to occupancy,
. Attends BEO (Banquet Event Order) Event Planning meeting,
. Manages and controls the operations of the Housekeeping personnel,
. Takes all the safety precautions for the personnel under his supervision and hotel guests.
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