Rooms Division Manager

 

Rooms Division Manager

Rooms Division Manager is responsible for the two main departments in the room: Front Office and HouseKeeping. He manages the general operation of the front Office e.g. Reception, Reservations, Concierge, Guest Relation, Switch-board, Doorman, Night Manager, Bellboys and Laundry.

He directly reports to the General Manager and Deputy manager. A RDM attends weekly executive and sales meetings as well as the General Manager’s briefings with Front Office and Housekeeping.

For that a Rooms Division Manager needs powerful written and verbal communication skills as well as effective organizational, time management and technical skills. A RDM’s duties include;

 

. Checks the suitability of standarts applied,

. Implements and monitors all procedures required in the RD departments,

. Authorizes the schedules of Front Office and Housekeeping personnel,

. Ensures the effective communication between Front Office and Housekeeping and these two departments with other departments.

. Ensures maintenance is timely and effective.

. Ensures the budget documents are archieved and backed up,

. Prepares budgets, interprets financials, controls expenses,

. Trains and observes the personnel,

. Deals with guests’ complaints, tries to resolve them,

. Maximizes profits by ensuring the highest occupancy,

. Makes the necessary arrengements in reservation system,

. Attends the meetings of all departments,

. Assigns staff according to occupancy,

. Attends BEO (Banquet Event Order) Event Planning meeting,

. Manages and controls the operations of the Housekeeping personnel,

. Takes all the safety precautions for the personnel under his supervision and hotel guests.

 

Aykut BAKAY

aykutbakay@gmail.com

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